Connect
Restore your ITSM database backup. Point Cortex at it. No imports, no data transformation needed.
When your ITSM platform retires, your data obligations don't.
Searchable. Audit-ready. Compliant. Long after your platform shuts down.
Trusted by 50+ enterprise IT teams, including publicly traded and regulated organizations
Synapse by the numbers
50+
Enterprise Archives
50M+
Records Preserved
2-Day
Avg Deployment
7 yrs
Retention Coverage
Cortex Archive
See your data exactly as you remember it.
Full-screen experience over your archived Cherwell (and other ITSM) databases—searchable lists, familiar forms, and attachments where you expect them.
How it works
Three steps to compliance-safe archival.
Connect your existing ITSM backup, search every record, and maintain audit-ready access for 7+ years.
Search
Full-text search across every record, attachment, and business object. The same interface your team already knows.
Stay compliant
Maintain audit trails and satisfy retention policies for 7+ years. Respond to compliance requests in seconds, not days.
Migrating to a new platform? Cortex handles historical data so your migration team focuses on go-live. Learn more
Compliance
Your compliance obligations don't retire when your platform does.
Cortex Archive keeps your historical records searchable and audit-ready across every major regulatory framework, globally.
- PCI-DSS
- SOX
- NERC CIP
- HIPAA
- GLBA
- APRA CPS 234
- GDPR
- UK GDPR
- AU Privacy Act
- State Records Retention
Cortex Archive keeps your historical records searchable and audit-ready for SOX change records, HIPAA audit logs, GLBA documentation, GDPR and UK GDPR data retention, PCI-DSS transaction records, NERC CIP compliance logs, APRA CPS 234 information assets, AU Privacy Act obligations, and state and national records retention requirements.
FAQ
Frequently Asked Questions
Answers to common questions about data retention, access, and compliance.
What happens to our data after our ITSM platform is decommissioned?
Without an archival solution, historical ITSM data typically becomes inaccessible once the platform is decommissioned, making it difficult to meet audit, compliance, and operational needs. Cortex Archive connects directly to your existing database and preserves access to records, attachments, relationships, and permissions—exactly as they existed in the original system—without requiring migration or data transformation.
Does Cortex Archive require us to migrate or transform our data?
No. Cortex Archive is designed to read your ITSM database backup or connected archive directly—without a mandatory migration project or wholesale data transformation before you can search and audit historical records.
Is Cortex Archive secure and compliant with audit requirements?
You keep Cortex Archive inside your security and residency boundaries, mapped to your controls for identity, encryption, logging, and segregation of duties—so audit evidence reflects how your organization already governs ITSM data.
How long does it take to get Cortex Archive up and running?
Most teams reach a meaningful pilot quickly by connecting to a scoped backup or snapshot; timelines depend on source readiness and validation scope, but implementations are built for days—not multi-quarter migration programs.
Founder & Software Engineer
Brian Parks
Cortex Archive was built by Brian Parks, who spent three years as a Senior Software Engineer at Cherwell Software (2017-2020). He didn't just use the platform. He built it. That's why Cortex understands your Cherwell database at a level no other tool can match.
Ready to keep your historical data accessible?
No commitment required. See Cortex working with real ITSM data in minutes.