Cortex Archive keeps historical ITSM records searchable, familiar, and under your control after migration, consolidation, or decommissioning—without keeping the legacy platform alive.
Trusted by organizations that cannot leave their history behind
Your active teams need current records in the new system. Your organization still needs reliable access to everything that came before.
Cortex Archive
Keep historical records, relationships, attachments, forms, and audit history accessible without maintaining the retired platform.
Best when: you need long-term access, audit response, operational reference, or a clean platform shutdown.
Explore Cortex Archive →Migration Services
Plan, transform, validate, and move the records your teams need in the replacement platform—with less historical baggage in the go-live scope.
Best when: current or open records must continue in a new ITSM environment.
Explore Migration Services →Move what you still need. Archive the rest.
Cortex supports purpose-built ITSM archives and flexible database archives, preserving the records and context your organization still needs.
Archive experiences designed around the source platform.
Don't see the source you need? Talk to us about it →
Access your data through our integrations.
Connect approved AI assistants and agents.
Connect applications and workflows.
Surface Cortex inside other experiences.
Cortex is deployed on infrastructure your organization controls. Synapse does not need ongoing access to your archive, Cortex can operate offline without phoning home, and optional AI functionality is off by default.
Deployment
Keep the application and archive inside your security and residency boundaries.
Connectivity
Cortex can work completely offline. Your team maintains control over the application and data.
AI control
AI is disabled by default. If enabled, your organization configures and secures it on its own server; Synapse AI does not scrape your data.
Compliance
Cortex Archive keeps your historical records searchable and audit-ready for SOX change records, HIPAA audit logs, GLBA documentation, GDPR and UK GDPR data retention, PCI-DSS transaction records, NERC CIP compliance logs, APRA CPS 234 information assets, AU Privacy Act obligations, and state and national records retention requirements.
Why this matters
Audit evidence
Historical changes, approvals, attachments, and related records remain available for review.
Retention access
Teams can respond to compliance and records requests without keeping the retired ITSM platform running.
Operational context
Historical records remain searchable for investigations, reference, and long-term support.
Regulatory Coverage
FAQ
Answers to common questions about data retention, access, and compliance.
Without an archival solution, historical ITSM data typically becomes inaccessible once the platform is decommissioned, making it difficult to meet audit, compliance, and operational needs. Cortex Archive connects directly to your existing database and preserves access to records, attachments, relationships, and permissions—exactly as they existed in the original system—without requiring migration or data transformation.
No. Cortex Archive is designed to read your ITSM database backup or connected archive directly—without a mandatory migration project or wholesale data transformation before you can search and audit historical records.
You keep Cortex Archive inside your security and residency boundaries, mapped to your controls for identity, encryption, logging, and segregation of duties—so audit evidence reflects how your organization already governs ITSM data.
Most teams reach a meaningful pilot quickly by connecting to a scoped backup or snapshot; timelines depend on source readiness and validation scope, but implementations are built for days—not multi-quarter migration programs.
Founder & Software Engineer
Cortex Archive was built by Brian Parks, who spent three years as a Senior Software Engineer at Cherwell Software (2017-2020). He didn't just use the platform. He built it. That's why Cortex understands your Cherwell database at a level no other tool can match.
Show us the system you are leaving. We'll show you what a practical archive and migration scope can look like.